This is a quick tip emerged from a solution implemented in a real life case.
It is about customizations and I think it's worth sharing with you, because you can't get support from Oracle when your issue is related with your custom objects.
This is for EBS customers (including EBS 12.2 customers) and now I'm getting to the point quickly;
If our custom page fails to render fully or if it can't be populated with data; we usually check our deployment, and ensure it was done properly.. At first glance; the custom class deployment, or xml related stuff (like Region, blablaRN.xml) that usually come within that deployment may be looking guilty. Fair enough.. This is one of the reasons for these kinds of cases, but there are other reasons as well, and here they are;
*Deployment may be wrong.. (+customall.jar needs to be rebuilt, oacore servers need to be restarted..)
*MDS repository may be the cause.. Most of the time this is related with a bug, of course if that 's the case.. So we use jdr_util to check the custom code by executing jdr_util.printdocument and if it is there, we remove it using jdr_utils.deletedocument and then import it again..
*Those xml files may be corrupted. We check the size and contents of them. If needed, we recopy them to the apps file system (to the proper place) and import them to the MDS repository again.
**the XML file references may be wrong.. This one was the case in the recent issue that I 've dealt with.. It looks simple but it can be overlooked. In one of the recent cases; It was a missing "/" character that made our customer fail. I mean; missing the leading "/" character makes you end up with "No data found for region".. That is ; xxcustom/oracle/apps/ak/livereports/webui/CustomRN makes you fail, but /xxcustom/oracle/apps/ak/livereports/webui/CustomRN brings you success :) --> note that; your developer should fix it...
End of the story (tip of the day).. I hope you find it useful.
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